Privacy Policy

Effective Date: 19 August 2026

Radhika Tourism (“we,” “us,” “our,” or “Radhika Tourism”) respects your privacy and is committed to protecting the personal information you provide while using our website, radhikatourism.com (“Website”).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our Website, contact us, request travel information, make a booking, subscribe to our newsletter, or use any of our travel-related services.

By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy.

1. About Radhika Tourism

Radhika Tourism provides domestic and international travel services, including:

Flight bookings
Hotel reservations
Holiday packages
Customized holiday packages
Travel planning
Cruise holidays
Sightseeing arrangements
Airport transfers
Group tours
Corporate tours
Tailor-made travel itineraries

Our services may require us to collect certain personal and travel-related information in order to process enquiries, reservations, payments, and other travel arrangements.

2. Information We Collect

We may collect different types of information depending on how you interact with our Website and services.

2.1 Personal Information

When you contact us, request a quotation, make a booking, or use our services, we may collect information such as:

Full name
Email address
Mobile/telephone number
Billing information
Address
Country of residence
Passport or identification details where required for travel bookings
Date of birth where required by travel providers
Travel preferences
Passenger information
Emergency contact details
Other information voluntarily provided by you

2.2 Travel Information

For providing travel services, we may collect information relating to your trip, including:

Destination
Travel dates
Number of travellers
Flight preferences
Hotel preferences
Accommodation requirements
Sightseeing preferences
Transportation requirements
Special travel requests
Tour/package preferences

Certain travel services may require additional information requested by airlines, hotels, cruise operators, visa authorities, insurance providers, or other travel service providers.

2.3 Payment Information

When you make a payment through our Website or through a payment service provider, payment-related information may be processed.

Depending on the payment method, this may include:

Transaction amount
Payment status
Transaction/reference ID
Billing details
Payment method

We generally do not store complete debit/credit card numbers, CVV numbers, or other sensitive payment credentials on our own servers when payment processing is handled by a third-party payment gateway.

Payment information may be processed directly by the relevant payment service provider according to its own privacy policy and security practices.

2.4 Information Submitted Through Contact Forms

Our Website provides contact/enquiry forms through which you may submit information such as:

Name
Email address
Phone number
Subject
Message or travel enquiry

We use this information to respond to your enquiry and provide relevant travel assistance.

2.5 Newsletter Information

If you subscribe to our newsletter, we may collect your email address and use it to send:

Travel updates
Destination information
Holiday package information
Promotional offers
Special travel deals
Other relevant marketing communications

You may unsubscribe from marketing emails at any time.

2.6 Automatically Collected Information

When you visit our Website, certain information may automatically be collected, including:

IP address
Browser type
Device type
Operating system
Pages visited
Date and time of visit
Referring website
General usage information
Website interaction information

This information may be used for website security, analytics, performance monitoring, and improving our services.

3. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

Remember user preferences
Improve website functionality
Understand how visitors use the Website
Analyse website traffic
Improve website performance
Support marketing and advertising activities
Maintain security
Provide relevant content and advertisements

You may configure your browser to refuse or delete cookies. However, disabling certain cookies may affect some Website functionality.

4. How We Use Your Information

We may use the information we collect for purposes including:

Responding to enquiries
Providing quotations
Processing travel bookings
Processing flight reservations
Processing hotel reservations
Arranging holiday packages
Preparing customized itineraries
Arranging sightseeing and transfers
Processing payments
Sending booking confirmations
Sending invoices and travel documents
Communicating booking-related updates
Providing customer support
Managing cancellations or rescheduling requests
Improving our services
Improving Website functionality
Preventing fraud and unauthorized activity
Maintaining Website security
Conducting analytics
Sending promotional communications where permitted
Complying with applicable legal and regulatory requirements

The Website indicates that booking confirmations and invoices may be provided through email or WhatsApp.

5. Sharing of Information

We may share relevant personal information with third parties when necessary to provide the requested travel services.

These parties may include:

Airlines
Hotels and resorts
Cruise operators
Transportation providers
Tour operators
Local activity and sightseeing providers
Airport transfer providers
Payment gateway providers
Technology and hosting providers
Communication service providers
Travel insurance providers
Visa or immigration service providers
Government authorities where legally required
Professional advisers and service providers

We only intend to share information that is reasonably necessary for the relevant service or legal requirement.

For example, when you book a flight, the passenger information required by the airline may need to be shared with the airline or its authorized service providers.

6. Third-Party Service Providers

Our Website and services may rely on third-party platforms and service providers for functions such as:

Payment processing
Website hosting
Analytics
Email communication
WhatsApp or messaging communication
Advertising
Booking and reservation processing
Website security

These third parties may process information in accordance with their own privacy policies and applicable laws.

Radhika Tourism does not control the privacy practices of third-party websites or services.

7. Payment Security

Payments made through the Website may be processed through secure third-party payment providers.

We take reasonable steps to ensure that payment transactions are handled through appropriate security mechanisms.

However, no method of electronic transmission or internet storage can be guaranteed to be completely secure.

You should not provide payment credentials through unsecured email, social media messages, or other unofficial communication channels.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against:

Unauthorized access
Unauthorized disclosure
Loss
Misuse
Alteration
Destruction

However, no website, server, database, or electronic transmission can be guaranteed to be completely secure.

Therefore, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Information may be retained for:

Processing and completing bookings
Providing customer support
Maintaining booking and transaction records
Accounting and financial requirements
Legal and regulatory compliance
Resolving disputes
Preventing fraud
Maintaining business records
Meeting contractual obligations

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

10. International Data Transfers

Because travel services may involve international airlines, hotels, tour operators, cruise companies, payment providers, and other service providers, your information may be processed or transferred to countries outside India where necessary to provide the requested services.

Where applicable, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable privacy and data-protection requirements.

11. Marketing Communications

If you have provided your contact details or subscribed to our communications, we may contact you regarding:

New tour packages
Travel offers
Seasonal promotions
Destination updates
Special deals
Travel-related information

You can opt out of promotional communications at any time by using the unsubscribe option in the communication or contacting us directly.

Please note that even if you opt out of marketing communications, we may still send essential service-related communications, such as booking confirmations, payment information, itinerary changes, cancellation notices, or other transactional messages.

12. WhatsApp and Electronic Communication

Radhika Tourism may use communication channels such as email and WhatsApp for customer communication, including:

Booking confirmations
Travel documents
Enquiry responses
Payment-related communication
Itinerary updates
Customer support

Please be aware that WhatsApp and other third-party communication platforms have their own privacy policies and terms of service.

You should avoid sending unnecessary sensitive information through messaging platforms.

13. Children’s Privacy

Our Website and services are not specifically directed toward children.

We do not knowingly collect personal information from children for independent marketing purposes.

If information relating to a minor is required for a legitimate travel booking, such information may be collected from the child’s parent, guardian, or authorized person as necessary to arrange the requested travel service.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

14. Third-Party Websites and Links

Our Website may contain links to third-party websites, including websites of travel providers, payment services, airlines, hotels, social media platforms, or other service providers.

We are not responsible for the privacy policies, content, security, or practices of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

15. Your Rights

Subject to applicable law, you may have certain rights regarding your personal information, including the right to:

Request information about personal data we hold about you.
Request correction of inaccurate information.
Request deletion of information where legally permitted.
Withdraw consent where processing is based on consent.
Opt out of certain marketing communications.
Raise concerns regarding the processing of your personal information.
Request information regarding how your personal information is used or shared.

Certain information may need to be retained where required by law, contractual obligations, accounting requirements, or legitimate business purposes.

To exercise applicable rights, please contact us using the contact details provided below.

16. Accuracy of Information

You are responsible for ensuring that the information provided to Radhika Tourism is accurate, complete, and up to date.

This is particularly important for travel bookings because incorrect passenger names, passport details, dates of birth, travel dates, or other booking information may result in additional charges, booking restrictions, cancellation, or inability to travel.

Please carefully verify all information before confirming a booking.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes in our services
Changes to our Website
Changes in technology
Changes in applicable laws
Changes in our data-processing practices

Any updated Privacy Policy will be published on this page with a revised effective date.

We encourage you to periodically review this page to remain informed about how we protect your information.

18. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.

Radhika Tourism

Phone: +91 98144 22444
Email: info@radhikatourism.com

Address:
#10, Royal Plaza, Government College Road,
Fountain Chowk, Civil Lines,
Ludhiana, Punjab – 141008, India

You may contact us regarding privacy-related requests, correction of personal information, marketing preferences, or any concerns regarding the use of your information.