Terms of Use

Effective Date: 19 August 2026

Welcome to Radhika Tourism. These Terms of Use (“Terms”) govern your access to and use of the website radhikatourism.com (“Website”) and the travel-related services provided by Radhika Tourism (“Radhika Tourism,” “we,” “us,” or “our”).

By accessing, browsing, submitting an enquiry, making a booking, or using any service available through our Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Website or our services.

1. About Our Services

Radhika Tourism provides travel-related services including:

Domestic and international holiday packages
Customized holiday packages
Flight bookings
Hotel reservations
Cruise holidays
Sightseeing arrangements
Airport transfers
Travel planning
Group tours
Corporate tours
Tailor-made travel itineraries

The Website provides information about destinations, travel packages, services, pricing, availability, and related travel offerings.

Travel services may be provided directly by Radhika Tourism or arranged through third-party airlines, hotels, cruise operators, transportation companies, tour operators, activity providers, and other travel service providers.

2. Use of the Website

You agree to use the Website only for lawful purposes.

You must not:

Use the Website for any unlawful or fraudulent purpose.
Provide false, misleading, or inaccurate information.
Attempt to gain unauthorized access to the Website or its systems.
Interfere with the Website’s operation or security.
Introduce viruses, malware, or other harmful material.
Copy, reproduce, modify, or distribute Website content without permission.
Use automated systems to scrape or collect Website information without authorization.
Use the Website to make fraudulent bookings or transactions.
Impersonate another person or entity.

We reserve the right to restrict or terminate access to the Website if we believe these Terms have been violated.

3. Booking and Reservation

Bookings may be made through the Website or with the assistance of our travel team.

When making a booking, you may be required to provide accurate information including:

Passenger/traveller names
Contact information
Travel dates
Destination
Passport or identification information where applicable
Accommodation preferences
Other information required by the relevant travel provider

You are responsible for ensuring that all information submitted during the booking process is accurate.

Once a booking has been confirmed, changes to passenger names, travel dates, destinations, hotels, or other booking details may be subject to availability and additional charges.

4. Booking Confirmation

After successful booking and payment, confirmation may be provided through email, WhatsApp, or another electronic communication method.

The confirmation may include:

Booking reference
Passenger/traveller details
Travel dates
Itinerary
Hotel information
Service details
Payment information
Invoice
Terms applicable to the particular booking

If you do not receive your booking voucher or confirmation within the expected period, you should contact Radhika Tourism promptly.

The Website currently advises customers to contact the support team if a booking voucher has not been received within 24 hours.

5. Travel Package Information

We make reasonable efforts to ensure that information displayed on the Website is accurate and up to date.

However, travel information such as:

Prices
Availability
Hotel ratings
Flight schedules
Room availability
Inclusions
Sightseeing arrangements
Transportation
Destination conditions
Travel restrictions

may change without prior notice.

The final terms applicable to a booking will be determined by the confirmed booking, itinerary, quotation, invoice, package details, and applicable supplier terms.

6. Package Inclusions and Exclusions

Each travel package may have different inclusions and exclusions.

Depending on the package, inclusions may include:

Accommodation
Breakfast
Airport transfers
Sightseeing
Guide services
Transportation
Flights
Activities

Not every package includes all of the above.

The Website states that inclusions vary by package and customers should review the detailed itinerary before confirming a booking.

Customers are responsible for reviewing the package details, inclusions, exclusions, itinerary, cancellation terms, and other conditions before making payment.

7. Customized Travel Packages

Radhika Tourism may provide customized travel arrangements based on the customer’s:

Destination
Travel dates
Budget
Number of travellers
Accommodation preferences
Activities
Interests
Special requests

Customized itineraries are subject to availability and confirmation by the relevant service providers.

Any changes requested after confirmation may result in additional charges, cancellation fees, or other restrictions.

8. Flights and Airline Services

Flight bookings are subject to the terms, conditions, fare rules, baggage policies, cancellation policies, and other restrictions imposed by the relevant airline.

Flight schedules, routes, fares, baggage allowances, seat availability, and other conditions may change.

Radhika Tourism is not responsible for airline-initiated:

Flight delays
Flight cancellations
Schedule changes
Route changes
Seat changes
Overbooking
Baggage delays or loss
Denied boarding

Where applicable, we may assist customers in communicating with the airline or processing available options, subject to airline rules.

9. Hotel Reservations

Hotel bookings are subject to the hotel’s availability and applicable booking conditions.

Hotel facilities, room categories, meal plans, check-in/check-out times, additional charges, deposits, taxes, and cancellation conditions may vary by property.

Any special requests such as:

Early check-in
Late check-out
Room upgrades
Specific room location
Connecting rooms
Extra beds
Special occasions

are subject to availability and cannot be guaranteed unless specifically confirmed in writing.

10. Cruise Holidays

Cruise bookings are subject to the terms and conditions of the relevant cruise operator.

Cruise operators may impose separate requirements relating to:

Passport and visa requirements
Check-in
Boarding
Cancellation
Medical requirements
Baggage
Onboard services
Port schedules
Excursions
Passenger documentation

Customers are responsible for complying with the applicable cruise operator’s requirements.

11. Travel Documents and Visa Requirements

Travellers are responsible for ensuring that they possess valid travel documents required for their journey.

This may include:

Passport
Visa
Travel permits
Transit visas
Entry permits
Vaccination or health documentation where applicable
Other destination-specific documents

Visa and immigration requirements may vary depending on nationality, destination, transit locations, and applicable regulations.

Radhika Tourism may provide general assistance or information but does not guarantee the issuance of a visa, entry permit, or immigration approval.

Travellers should verify requirements with the relevant embassy, consulate, immigration authority, airline, or other competent authority before travelling.

12. Pricing

Prices displayed on the Website may change depending on:

Availability
Travel dates
Number of travellers
Exchange rates
Airline fares
Hotel rates
Supplier pricing
Taxes
Government charges
Seasonal demand
Promotional offers

Unless specifically stated otherwise, prices are subject to availability and confirmation.

A price is not considered finally confirmed until the booking and applicable payment have been accepted and confirmed by Radhika Tourism or the relevant service provider.

13. Taxes and Additional Charges

Applicable taxes, service charges, government fees, tourism fees, surcharges, baggage fees, resort fees, visa fees, and other charges may apply depending on the booking.

Where such charges are known and applicable, they may be specified in the quotation, itinerary, invoice, or booking confirmation.

Customers are responsible for charges that are specifically stated as payable by the customer.

14. Payment

Radhika Tourism may accept payment methods including:

Credit cards
Debit cards
Net banking
UPI
Secure wallet payments

The Website currently lists these payment methods as available payment options.

A booking may only be confirmed after the required payment has been successfully received and processed.

Payment gateway providers may have their own terms and conditions.

Radhika Tourism is not responsible for technical failures originating from a bank, payment gateway, card network, or other third-party payment service.

15. Cancellation and Rescheduling

Cancellation and rescheduling are subject to the terms applicable to the specific booking.

Cancellation charges may apply depending on:

Airline rules
Hotel policies
Tour operator policies
Cruise operator policies
Package conditions
Time remaining before travel
Supplier cancellation policies
Promotional or non-refundable conditions

The Website states that cancellations and date changes may be permitted depending on the package policy and that cancellation charges may apply.

Customers should review the cancellation and refund conditions applicable to their booking before making payment.

16. Refunds

Where a refund is applicable, the amount and processing time will depend on:

The applicable booking terms
Supplier refund policies
Cancellation charges
Payment method
Airline/hotel/tour operator rules
Bank or payment gateway processing times

Some services, promotional fares, hotel rates, activities, or packages may be partially refundable or completely non-refundable.

A refund will not be guaranteed merely because a customer chooses not to use a service unless the applicable booking terms provide for such a refund.

17. Changes by Travel Service Providers

Airlines, hotels, cruise operators, tour operators, transportation providers, and other suppliers may modify their services after a booking has been confirmed.

Such changes may include:

Schedule changes
Flight changes
Hotel changes
Room changes
Route changes
Activity changes
Transfer changes
Cancellation of services
Changes to itinerary

Where reasonably possible, Radhika Tourism may assist customers with available alternatives.

However, Radhika Tourism does not control third-party suppliers and cannot guarantee that a particular alternative will be available.

18. Force Majeure

Radhika Tourism shall not be responsible for failure or delay in providing services caused by circumstances beyond its reasonable control.

Such circumstances may include:

Natural disasters
Floods
Earthquakes
Severe weather
Epidemics or pandemics
War
Terrorism
Civil unrest
Government restrictions
Political events
Strikes
Transportation disruptions
Airline or hotel failures
Changes in immigration rules
Border closures
Other unforeseen circumstances

In such situations, any refund, credit, rescheduling, or alternative arrangement will be subject to the applicable supplier and booking terms.

19. Customer Responsibilities

Customers agree to:

Provide accurate information.
Provide valid travel documents.
Make required payments on time.
Review booking confirmations carefully.
Follow airline, hotel, cruise, tour operator, and other supplier rules.
Comply with applicable laws and immigration requirements.
Arrive at airports, hotels, ports, and meeting points on time.
Follow the instructions of relevant travel providers.
Inform Radhika Tourism promptly of any booking errors.

Radhika Tourism will not be responsible for losses resulting from incorrect information supplied by the customer or failure to comply with applicable travel requirements.

20. Website Content

We make reasonable efforts to maintain accurate information on the Website.

However, we do not guarantee that all information will always be:

Complete
Accurate
Current
Error-free
Available without interruption

Images, descriptions, destination information, hotel photographs, maps, ratings, and other materials may be provided for general informational purposes.

Actual services, rooms, facilities, views, transportation, activities, and other travel experiences may differ from images or descriptions displayed on the Website.

21. Intellectual Property

Unless otherwise stated, the Website and its content are owned by or licensed to Radhika Tourism.

This includes:

Website design
Logos
Brand names
Text
Graphics
Images
Videos
Layout
Software
Other Website materials

You may access and use the Website for personal and legitimate travel-related purposes.

You must not reproduce, copy, modify, publish, distribute, sell, or commercially exploit Website content without prior written permission.

22. Third-Party Websites and Services

The Website may contain links, integrations, or references to third-party websites and services.

These may include airlines, hotels, payment providers, social media platforms, travel suppliers, and other external services.

Radhika Tourism does not control third-party websites and is not responsible for:

Their content
Availability
Privacy practices
Security
Terms
Pricing
Services

Your use of third-party services is subject to the terms and policies of those providers.

23. Limitation of Liability

To the maximum extent permitted by applicable law, Radhika Tourism shall not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from:

Delays
Flight cancellations
Missed connections
Lost or delayed baggage
Hotel-related issues
Changes to travel schedules
Supplier failures
Visa refusal
Immigration decisions
Weather conditions
Natural disasters
Government restrictions
Acts beyond our reasonable control

Where Radhika Tourism acts as an intermediary or booking agent for a third-party travel provider, the relevant provider’s terms and conditions may also apply.

Nothing in these Terms is intended to exclude liability that cannot legally be excluded under applicable law.

24. Indemnification

You agree to indemnify and hold harmless Radhika Tourism, its employees, representatives, and service providers from claims, losses, liabilities, damages, costs, or expenses arising from:

Your misuse of the Website.
Your violation of these Terms.
Your submission of false or inaccurate information.
Your violation of applicable laws.
Your violation of third-party travel provider rules.
Unauthorized use of another person’s information or payment method.

25. Privacy

Your use of the Website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect personal information.

By using the Website or providing personal information, you acknowledge that you have read and understood the applicable Privacy Policy.

26. Communication

By providing your contact information, you may receive communications from Radhika Tourism regarding:

Enquiries
Bookings
Payments
Invoices
Travel documents
Itinerary updates
Cancellations
Rescheduling
Customer support

Where permitted by applicable law, you may also receive promotional communications.

You may opt out of promotional communications while continuing to receive essential booking-related communications.

27. Suspension or Termination

We reserve the right to suspend, restrict, or terminate access to the Website or certain services where we reasonably believe that:

These Terms have been violated.
Fraudulent activity has occurred.
Unauthorized access has been attempted.
The Website is being misused.
Applicable laws or regulations have been violated.

Termination will not affect rights or obligations that arose before termination.

28. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws applicable in India.

Any dispute arising out of or relating to the use of the Website or services provided by Radhika Tourism shall be subject to the jurisdiction of the competent courts in Ludhiana, Punjab, India, unless otherwise required by applicable law.

29. Changes to These Terms

Radhika Tourism may update these Terms of Use from time to time.

Changes may be made to reflect:

Changes in our services
Changes in Website functionality
Changes in travel industry practices
Changes in applicable laws
Changes in our business policies

The updated Terms will be published on this page with a revised effective date.

Your continued use of the Website after the updated Terms are published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

30. Contact Us

If you have questions regarding these Terms, bookings, cancellations, payments, or our travel services, please contact us.

Radhika Tourism

Phone: +91 98144 22444
Email: info@radhikatourism.com

Address:
GALI NO. 8-1/2, SANTOKH NAGAR,
B-25-G4/717/2, NARESH CHANDER LUTHRA,
SHIVPURI, Ludhiana, Punjab – 141008, India

GST: 03AGBPL9168K1Z5

31. Acceptance of Terms

By accessing or using radhikatourism.com, submitting an enquiry, requesting travel services, making a booking, or making a payment, you confirm that you have read, understood, and agreed to these Terms of Use.

If you do not agree with these Terms, you should discontinue use of the Website and its services.

Last Updated: 19 August 2026